Privacy Policy
When you send us a project enquiry or apply for a role, you share information with infynylabs, the business behind the Infyny Labs brand. This policy explains what we receive through this website, why we use it and how to contact us about it.
It covers website visitors, people making enquiries, business contacts and job applicants. A client project may involve additional data-handling arrangements, which need to be set out in the relevant agreement.
1. Information we collect
Some information comes directly from you. Technical information also passes between your browser, our website and the services used to deliver its pages.
| When | Information | Purpose |
|---|---|---|
| You make an enquiry | Name, email address or phone number, company name, selected service and message | Understand the request, assign it and respond |
| You apply for a role | Name, email address, phone number, CV, portfolio link and application answers; general applications also ask about your expertise and interest in the team | Assess the application and communicate about recruitment |
| You correspond with us | Messages, attachments and relevant project or account details | Continue the conversation, deliver agreed work and keep business records |
| You visit a page | Technical request information, which may include an IP address, browser information, page address and time of access | Deliver the page, diagnose problems and protect the service |
Only include information needed for your enquiry or application. Do not send passwords, payment card details or sensitive information about other people through a public form. These forms do not ask for payment card information.
2. How we use information
We use enquiry details to understand the work you are considering, route the request and get back to you. If you become a client, we also use relevant contact and project information for delivery, support, invoicing and account administration.
Application information is used to review your suitability for a role and contact you about recruitment. Technical information supports the operation and security of the website, including measures to limit misuse of its forms.
To reduce contact-form spam, we check a browser-bound form token and a field that visitors do not need to complete. We also keep short-lived, keyed hashes of network addresses and contact details for submission limits, along with used-token records. These protection records expire within 24 hours and are removed during subsequent form activity. They are separate from the enquiry itself and are not used for advertising.
Submitting an enquiry does not subscribe you to a newsletter. We do not sell or trade the personal information you provide through these forms. Any separate marketing subscription would need its own clear choice.
3. Who receives information
Enquiries are stored in our website’s enquiry system. Copies can also be emailed to staff administrators and designated recipients assigned to handle enquiries. Those messages may contain the details you entered, not just your email address.
Career submissions are stored in the recruitment area. Staff administrators and notification recipients configured by the business receive an email with the applicant’s name, the role or area of interest and a link to the admin area. The notification does not attach the CV. Access to the recruitment screens requires an authorised staff account.
Information may also be handled by:
- People handling the work: team members or designated recipients involved in your enquiry, project or application.
- Hosting and email providers: services that operate the website, store its records or deliver messages.
- External page providers: services that supply fonts, scripts, images or embedded content, as explained below.
- Authorities or advisers: where disclosure is required by law or reasonably necessary to address a legal claim or protect legal rights.
Links to other websites take you to services with their own privacy policies. Check those policies before sharing information there.
4. Cookies and external content
The website uses technical cookies for functions such as form protection and authenticated staff sessions. Form protection helps prevent another website from submitting a request on your behalf. Session cookies allow authorised staff to remain signed in.
Pages also load resources from outside providers, including Google Fonts, font and script delivery networks, and externally hosted images. The contact page includes a Google Maps embed. Loading these resources sends a request from your browser to the relevant provider, which receives technical information such as your IP address and browser details and may use cookies or similar technology under its own policy.
External providers handle those requests under their own privacy and cookie policies. You can use browser settings and content-blocking tools to limit cookies or external requests, although some page features may stop working.
We use Google Analytics 4 to understand how visitors use the website, including which pages they visit and the browser or device they use. Google Analytics uses cookies and other measurement technology. Google processes that information as described in its Privacy Policy. You can read about its use of cookies and the available browser opt-out tool.
Our website also records a measurement event when an enquiry is successfully submitted or a visitor uses a phone, email or WhatsApp contact option. These events identify the form or type of action and, where relevant, the selected service. Our custom events do not include names, email addresses, phone numbers, CVs or message text. A contact click records an intention to get in touch; it does not confirm that a call or conversation took place.
If we change our analytics setup or introduce advertising tools, we will update this notice and provide any choices or consent controls required by applicable law.
5. Storage and security
Enquiry and application records are held in the systems used to run the website and manage those requests. Email copies are also handled by the relevant mail services. Processing locations depend on the providers involved and may be outside your country.
If your organisation has a specific hosting or data-location requirement, raise it before sending project data. An arrangement for a client project needs to be confirmed in that project’s agreement.
The website uses access controls for staff accounts and protections against misuse of forms. No website or email service can eliminate every security risk. If you believe information sent to us has been exposed, contact us using the address below.
6. How long we keep information
We keep records while they are needed to handle an enquiry, review an application, deliver a project or meet an accounting or legal obligation. Our usual retention periods are:
- Enquiries: until the enquiry becomes a project or has been inactive for at least 12 months, after which the information is deleted or anonymised.
- Client records: for the project or business relationship and usually for two years afterwards, unless a legal obligation or the project agreement requires longer retention.
- Unsuccessful job applications: deletion within six months of the recruitment decision.
Email copies, uploaded documents and backups may need to be handled separately from the main website record. You can ask us about the retention period for a particular record or request a review of information you have supplied.
You can ask us to review or delete information you previously supplied. If a record needs to be retained for a legal obligation or another applicable reason, we will explain that when responding to your request.
7. Your choices and requests
You can contact us to ask what personal information we hold about you, correct an inaccurate detail or request deletion. You can also ask us to stop an optional use of your information or withdraw consent where that use depends on consent.
Your legal rights and any exceptions depend on the law that applies to your information. We will consider requests under that law, including any applicable right to receive a copy of your information or complain to the relevant authority. Withdrawing consent does not change processing that was lawful before withdrawal.
Email us with enough information to identify the enquiry, application or record concerned. We may need to check your identity before releasing or changing a record. We will explain any additional information needed and respond within the period required by applicable law. If you remain concerned about our response, you can raise a complaint with the competent authority where that route is available.
8. Children
This website is intended for business users and adult job applicants. Its forms are not intended for people under 18. If you believe a child has sent personal information to us, contact us so we can investigate and arrange appropriate removal, subject to any legal requirement to retain it.
9. Policy updates
We will revise this page when our practices change and update the date at the top. Where a change requires separate notice or consent, we will provide it. Updating this page alone does not replace any notice or consent required by law.
10. Contact
Send privacy questions, requests or complaints to infynylabs at the address below. Use “Privacy request” in the subject line and describe the record or issue involved. Please do not send identity documents unless we ask for information needed to verify a request.