Terms & Conditions

We wrote this document trying to be as plain as possible. Not to protect ourselves behind walls of legal jargon, but because we genuinely believe clarity is better for everyone. These terms apply whenever you use the Infyny Labs website, inquire about our services, or engage us for a project. If something here reads confusingly, email us. We'll explain it.

By using this website or working with us, you're confirming that you've read and understood these terms. If you don't agree with something, the right move is to not proceed. We'd appreciate it if you let us know why, because feedback makes these things better.

1. What we actually do

Infyny Labs builds custom software: web apps, mobile products, AI integrations, e-commerce platforms, WhatsApp automation, and more. Every project is scoped, quoted, and agreed upon individually. What you see on this website is a general representation of our capabilities, not a binding offer of any specific service at any specific price.

Timelines, deliverables, and pricing are only binding once documented in a formal proposal or agreement signed by both parties. We don't work on handshakes, and neither should you.

2. Using our website

This website is here for people who want to learn about us or get in touch. It's not a platform, it's not a marketplace, and it's not somewhere to scrape content from. A few ground rules:

• Don't use automated tools to crawl, copy, or index our content without written permission.
• Don't misrepresent who you are when filling out our contact or inquiry forms.
• Don't attempt to probe, test, or attack the infrastructure behind this site.
• If you find a genuine security issue, please report it to us directly instead of exploiting it.

We reserve the right to block access to anyone who's using the site in bad faith. We'd rather not have to do that, but the option exists.

3. Ownership of work

Anything we build for you (code, designs, written content, configurations) transfers to you upon full payment, unless your project agreement says otherwise. Some projects use frameworks, libraries, or platforms with their own licensing, and we'll always be upfront with you about those.

Our internal tools, pre-built components, process documentation, and anything we created before your project started remains ours. We may reuse those across projects. If that's a concern for your business, raise it during scoping so we can work something out.

The content on this website (text, visual design, case studies, illustrations) belongs to Infyny Labs. You're welcome to quote us or share our work publicly, but please don't republish it as your own.

4. Payments & project fees

Every project has a payment structure defined in its agreement. Typically, we work with an upfront deposit before starting any work, and milestone or completion payments as things progress. The specific split depends on the project.

We don't start building before we're paid to start. This isn't a trust issue; it's just how sustainable project relationships work. That said, we're flexible about structures and payment timelines when there's a good reason.

5. What we're responsible for (and what we're not)

We take our work seriously. If we make an error in something we built, we fix it. If a bug causes a problem and it's traceable to our code, we own that and address it as quickly as we can.

Where we draw the line: we can't be held liable for business outcomes. Software is a tool; it doesn't generate revenue on its own, and neither the performance of the tool nor the performance of your business is something we're able to guarantee. We also can't take responsibility for:

• Platform outages or failures from services we don't control (hosting providers, payment gateways, etc.)
• Changes you make to the product after handover
• External factors like market shifts, algorithm changes, or competitor actions
• Consequential losses (loss of revenue, data, clients) that stem from using software we've built

Our total liability in any circumstance is capped at the amount you've paid us for the relevant project.

6. Third-party tools and platforms

Most modern software is built on top of other software. We use, and sometimes integrate with, third-party platforms: cloud providers, AI APIs, payment processors, analytics tools, and more. Those platforms have their own terms and their own privacy policies.

We choose tools carefully and, where we can, prefer ones that are privacy-respecting and reliable. But we don't control them, so please familiarise yourself with the terms of any third-party service that ends up powering part of your project.

7. Ending the relationship

Either side can end a project engagement. The way it gets handled (notice periods, what happens to work in progress, final payments) will be governed by whatever's in the project agreement. We'd always rather resolve things through conversation before anyone invokes termination clauses.

When a project ends, we hand over everything that belongs to you (assuming payments are settled) and delete or archive anything confidential that remains on our end. We don't hold deliverables hostage.

8. Which laws apply

Infyny Labs operates out of India. These terms are governed by Indian law, and any disputes that can't be resolved through direct conversation would be handled under Indian jurisdiction. For clients based outside India (including those in the UAE and Saudi Arabia) this is something to be aware of before signing.

9. When these terms change

We'll update this page if our terms change. The date at the top reflects the most recent revision. For clients under active contracts, any material changes to terms would be communicated directly and not silently pushed live on a web page.

10. Reaching us

Questions about these terms? Something that doesn't make sense? Just want to talk before starting a project?