What should a business chatbot do?
Help visitors understand your services, find relevant information and take the next step. It should explain when it cannot answer, rather than invent a price, promise or policy.
What does the customer experience look like?
For example, someone asks about a service after hours. The chatbot could explain the published offering, ask what they need and capture their preferred contact details. Your team would receive the conversation for follow-up.
What information does it need?
Start with approved service descriptions, common questions, policies and escalation contacts. We organise that material, test realistic questions and agree which requests must go directly to a person.
How does it fit your support process?
The channel, customer records and staff workflow determine the integration. A website assistant and a WhatsApp assistant have different setup requirements. We scope access, consent, handover and ongoing content updates before launch.
Explore our related services if your project also needs software, integrations or ongoing support.