What is WhatsApp Business API integration?
It connects business messaging with software such as your CRM or order system. Unlike a standalone inbox, an integration can trigger messages from business events and route replies into your support process.
Where does it help?
For example, an order status change could trigger an update to a customer who opted in, with replies routed to the support team. The message should answer a useful question, not simply add another notification.
What does setup involve?
We review account requirements, the messaging provider, customer consent, templates and the systems being connected. Account eligibility and template approval are controlled by the platform. We cannot promise approval or immunity from restrictions.
Plan for replies as well as messages
Agree who owns the inbox, what happens after hours and how requests are escalated. If an AI chatbot is included, define its answer sources and limits. Messaging charges and provider fees should be considered separately from development.
Explore our related services if your project also needs software, integrations or ongoing support.